Frequently Asked Questions
Do I need to install a bitcoin wallet on my phone prior to arriving at the ATM?
Yes. There are many good wallet apps out there, we suggest Mycelium for android and Edge for iOS. These apps can be found in the Google Play Store and Apple App Store.
When I get to the ATM, how do I use it?
Push the “Buy Bitcoins” button on screen.
The ATM will ask whether you want to enter your phone number OR scan a government-issued ID (e.g. driver’s license), make a selection.
If you choose to enter your phone number, you will receive a text message with a code, enter that code into the machine when prompted.
Next the machine will ask you to scan your wallet. You will need to install a bitcoin wallet app on your phone prior to arriving at the ATM (we suggest Mycelium for android and Edge for iOS).
Open up your digital wallet app (e.g. Mycelium or Edge). Depending on which wallet app you have installed, you might need to choose “receive bitcoins” or similar to cue the app to display a QR code on your phone. Scan your wallet's QR code by placing it under the ATM scanner when prompted.
Enter cash into the cash acceptor, it should blink green.
Hit “Finalize transaction”. That’s it! The bitcoins will be sent immediately to your phone.
Will I receive my bitcoins right away?
Yes, the bitcoins are sent directly do your wallet once the transaction is complete. It takes approximately 1-2 seconds after finalizing the transaction for the coins to appear in your wallet.
Do I need to buy a whole bitcoin, or can I buy a fraction of a bitcoin?
No, you do not need to buy a whole bitcoin. We can sell you as little as $1 worth of bitcoins at the ATM. This amounts to a small fraction of a whole bitcoin, but this is not a problem because bitcoins can be divided into tiny pieces, the smallest being 0.00000001 BTC.
I want to sell bitcoins, does the machine allow me to sell my bitcoins for cash?
We operate both one-way and two-way versions of the ATM. The one-way version allows you to buy bitcoin with cash, but does not dispense cash. The two-way version allows you to both buy and sell bitcoin. Check the ATM Locations page to see if the ATM near you is a one-way or two-way ATM.
How many bitcoins can I buy per day?
Customers may buy up to $2,999 worth of bitcoins per day. For higher limits please see our VIP program.
How much does the ATM charge per bitcoin?
The market price of bitcoins fluctuates constantly. The price that we charge varies depending on the location of the ATM. Some locations are more expensive to operate than others for a variety of reasons, including local laws and regulatory expenses. See the Current Prices page for details about pricing at each location.
Do I need to bring anything with me when I go to the ATM?
Please bring either a cell phone capable of text messaging or a valid government-issued ID (e.g. driver's license). For transactions over $1,500, ID is required.
What cash denominations does the machine accept?
All cash denominations ($1, $2, $5, $10, $20, $50, $100) are accepted by the machine.
Does the ATM accept credit or debit cards?
Due to the risk of credit card fraud, we are only able to accept cash as a form of payment.
I have another question, how can I contact you?
We are happy to answer any additional questions, please send an email to: firstname.lastname@example.org