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Frequently Asked Questions

Do I need to install a bitcoin wallet on my phone prior to arriving at the ATM?

While you are not required to have a bitcoin wallet pre-installed on your phone prior to visiting the ATM, we recommend doing so. There are many good wallet apps out there, we suggest Mycelium for Android and Edge iOS. If you do not install a wallet on your phone you can still buy bitcoin, but the bitcoin will be printed onto a "paper wallet." In order to spend these coins you will need to install an app on your phone or tablet, then import your paper wallet into your newly installed digital wallet. Alternatively you can install a bitcoin wallet on your computer at home and move the coins from the paper wallet to your home computer. For PC and Macs we suggest using a bitcoin wallet named Electrum.


Will I receive my bitcoin right away?

Yes, the bitcoin is sent directly do your wallet once the transaction is complete. It takes approximately 1-2 seconds for the coins to appear in your wallet. 


I want to sell bitcoin, does the machine allow me to sell my bitcoin for cash?

No. This is a one-way bitcoin kiosk, It accepts cash but does not dispense cash.  The good news is that if you have bitcoin you want to sell we will happily buy it from you!  Just let us know what time you will be at the machine and we can meet you there.


How much bitcoin can I buy per day?

Customers may buy up to $2,999 worth of Bitcoin per day. 


I want to buy or sell more than $2,999 worth of Bitcoin per day, can I do that?

While the ATM is limited to $2,999 per day - we are happy to buy and sell larger amounts. Please contact us for details. 


Do I need to bring anything with me when I go to the ATM?

Please bring either a cell phone capable of text messaging or a valid governement issued ID.  For transactions over $1500 both are required. 


What cash denominations does the machine accept?

All cash denominations ($1, $2, $5, $10, $20, $50, $100) are accepted by the machine.


Does the ATM accept credit or debit cards?

Due to the risk of credit card fraud, we are only able to accept cash as a form of payment.


I chose the “create a new wallet” option when I purchased bitcoin, what do I do now?

When you chose “create a new wallet”, the kiosk prints a piece of paper with two QR codes . Your bitcoins are stored on this piece of paper, please be careful not to lose it or show it to anyone else!  You can spend these bitcoins by installing a bitcoin wallet on your phone or computer (for PC we suggest Electrum, for Android we suggest Mycelium and Edge for iOS). Once the wallet is installed chose the “import wallet” or “cold storage” option, then just scan the QR code or type in the private key to move the coins from the paper wallet onto your new digital wallet. Once the coins are imported you’re your digital wallet, you can send them someone or use them to make online purchases.


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